IHA DESIGNS BY NOOHA SAJEEV
The journey of Iha Designs started 10 years ago by Nooha Sajeev and today Iha Designs is recognized as the leading designer boutique in Alappuzha , Kerala. We have 1 outlet in Alappuzha and 1 in Dubai, Iha Designs is a space to experience and discover new designs, styles and fashion ideas..
Shipping & Returns
DO YOU SHIP OVERSEAS?
Yes, we do ship internationally to anywhere in the world. For more details Mail us "firstname.lastname@example.org"
HOW LONG WILL IT TAKE TO GET MY ORDER?
For ready to dispatch orders, it may take around 1-4 days for delivery inside India. And for international delivery, it may take up to a maximum of 7 working days for delivery. And pre-booking orders might take 25–30 working days to start dispatch.
WHAT SHIPPING CARRIERS DO YOU USE?
We use all major carriers, and local courier partners.
MY PARCEL HAS ARRIVED DAMAGED. WHAT DO I DO?
We don’t accept returns or Refunds for our products except in the case of
Major Damage /Wrong item sent(Size different from the order)
In case you face a situation as above, it is must that we need an unboxing video. Return requests without an unboxing video will not be accepted.
360º opening video must !! otherwise no complaints will be accepted
Please make video while opening the parcel
Video should start ,from showing the address label as it is sent by us right from the outer package...
No replacement or refund will be done without video proof if in case u receive damaged/missing/any kind of issue.Please follow this strictly. Donot argue afterwards
If you have a return request, you will have to raise a query through our support platforms- Call/Website Support Portal etc within 24 hours.
Discounted items are final and cannot be returned or exchanged
Returns & Exchanges
Returns and Exchanges can be tricky - and we always strive to give you the best products and avoid the hassle of returns or exchanges.
CONDITIONS FOR RETURNING A PRODUCT
In case there is a defect in the product, our team will do a quality check to ensure the same. If a defect is found, the cost of the product along with the shipping charges will be refunded.
Here are the list of issues not considered defects (read more about them here):
* The small knots or bumps in threads you often see occur when broken threads are pieced together. This is not considered a defect.
* The uneven threads connecting the border to the body are not considered defects.
* Slubs - residual threads bundled together in tiny knots.
* Minute gaps in and around motifs.
* Dye 'bleeding' onto the pallu from the body - this is common in powerloom sarees.
* Loose threads in Bandhani sarees used for the tying and dyeing.
* Color mismatch - colors are subjective, we understand. We try to best capture the most truest colors of the saree. Despite that, due to individual device settings, the colors may appear different on different devices. Hence, it is advisable you check with our team if you are doubtful regarding the color of a product.
These are considered defects:
* Tear in the saree
* Incorrect length (instead of what was stated),
* Missing blouse piece (if mentioned that the saree has a blouse piece)
In case of any query, you can reach out to us on our email or through our Facebook and Instagram page.
THE RETURN/EXCHANGE PROCESS
You can return the item for a store credit or exchange for same or higher priced product.
If you'd like to return a product, send us an email at email@example.com with your concern within 3 days of receipt of the product.
Once we confirm that you would like to go ahead with the return, ship the products back to us within 7 days of receipt of the order. If you have any concerns regarding the duration or nature of return, feel free to email us.
Returns on international shipments, are to be paid by the buyer and the customs for returns also will have to be borne by the buyer.
Contact & Support
CAN I SPEAK TO SOMEONE?
Of course. The quickest way is to reach out via telephone:
Alternatively email us at "firstname.lastname@example.org" and we'll get back to you as soon as possible. If it is in reference to an order please provide your order number so we can get to you as soon as possible.
WHEN DO YOUR SUPPORT TEAMS WORK?
We are available from 10am to 7pm IST from Monday to Saturday.
WHAT SOCIAL CHANNELS ARE YOU ON?
See below for a link to all our social channels.